Is it safe to order food online using Swiggy or some other apps? Absolutely No! These days most of the people are ordering food online as i...
Is it safe to order food online using Swiggy or some other apps? Absolutely No! These days most of the people are ordering food online as it is the best way to get the delicious food to their doorstep without any strain. Adulteration of food is such a concept which goes so undetected at times. We as consumers do not know which of our daily consumptions are adulterated. In one such a food delivery incident coming up frequently in the news these days, this time it is Swiggy.
Balamurugan Deenadayalan from Chennai ordered food from food delivery service Swiggy from a local eatery. Half-way through his meal, he found a blood-stained band-aid in the food. He posted this in Facebook. He wrote about finding the band-aid in the Chicken Schezwan Chopsuey he had ordered. “Contacted restaurant and they aren’t sensitive and offering a replacement for the food! Who again wants to eat such contaminated food!” he wrote on Facebook, adding that Swiggy wasn’t replying to his complaint either.
“Want to badly sue both restaurant and Swiggy too for partnering with a restaurant which doesn’t practice general hygienic method like using hand glove or not allowing any kitchen staff with injured fingers/hands in the kitchen(sic)!” he added.
He also added a comment to his post asking Swiggy why they were still accepting orders to the restaurant despite his complaint a day earlier. However, he later posted about his conversation with the restaurant’s owner: Swiggy replied to Deenadayalan’s post and comments, and also shared a statement about the incident.
“We understand that consumers trust Swiggy with their health and safety, and are committed to working with restaurants to ensure that only hygienic and quality food is delivered to them. We deeply regret the issue faced by one of our users and apologize for the angst it has caused. This is certainly not the level of service we intend to promote. While the restaurant has acknowledged a lapse at its end, based on the complaint, we have suspended this outlet pending further investigation by an external agency.
"Swiggy conducts stringent third-party hygiene audits across our restaurant partner network- regularly, and is invested in working with them to ensure a safe and delightful food experience for our consumers.
Balamurugan Deenadayalan from Chennai ordered food from food delivery service Swiggy from a local eatery. Half-way through his meal, he found a blood-stained band-aid in the food. He posted this in Facebook. He wrote about finding the band-aid in the Chicken Schezwan Chopsuey he had ordered. “Contacted restaurant and they aren’t sensitive and offering a replacement for the food! Who again wants to eat such contaminated food!” he wrote on Facebook, adding that Swiggy wasn’t replying to his complaint either.
“Want to badly sue both restaurant and Swiggy too for partnering with a restaurant which doesn’t practice general hygienic method like using hand glove or not allowing any kitchen staff with injured fingers/hands in the kitchen(sic)!” he added.
“We understand that consumers trust Swiggy with their health and safety, and are committed to working with restaurants to ensure that only hygienic and quality food is delivered to them. We deeply regret the issue faced by one of our users and apologize for the angst it has caused. This is certainly not the level of service we intend to promote. While the restaurant has acknowledged a lapse at its end, based on the complaint, we have suspended this outlet pending further investigation by an external agency.
"Swiggy conducts stringent third-party hygiene audits across our restaurant partner network- regularly, and is invested in working with them to ensure a safe and delightful food experience for our consumers.
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